Ability to work in a high-pressure environment.
Problem solving skills.
Troubleshooting skills.
Exhibits confident behavior.
Time management skills.
Ability to work independently.
Knowledge of job associated database/software/documentation.
Customer focused.
QUALIFICATION CRITERIA
Eligibility : BE/BTech/ME/MTech
Experience : Freshers
Location : Bangalore
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
As appropriate, determines which tool(s) to use to resolve issues including running tests
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
Maintains a “closed-loop” communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution
Participate in eService content creation (self-service) such as Chat, and Support forums
Validates technical information and issues early warning and disseminates information as needed
Interfaces directly with customers
May need to engage or escalate to more senior resources to resolve more complex issues.
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