CONVERGYS Walkin For Freshers All Graduates – B.Tech/BE – Bangalore

Provide best-in-class customer service and resolution to customer queries
o Verticals: Internet & broadband related , Level 1 Tech Support.
o Geos: North America .

Troubleshoot customer issues related to internet broadband, cable, Desk top, modem, router, etc.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Candidate Profile
Education and Experience
o College Graduates (any stream) Fresher or Experienced
o Undergraduates with minimum 1 year of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
Should not be pursuing any regular course/educational program which may conflict with the work timings
 
QUALIFICATION CRITERIA
Location : Bengaluru/Bangalore
Experience: 0 to 1 yrs
Education: (UG – B.Tech/B.E., Graduation Not Required, Any Graduate) AND (PG – Any Postgraduate, Post Graduation Not Required) AND ( Doctorate – Doctorate Not Required)
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Education and Experience :
o College Graduates (any stream) Fresher or Experienced
o Undergraduates with minimum 1 year of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
Should not be pursuing any regular course/educational program which may conflict with the work timings
Please Note B.E/B.Tech without BPO experience are not eligible to apply.
Walk in (Monday Saturday): 11am till 6pm
55, Divyasree Towers
Bannerghatta Main Road
Bangalore, Karnataka – 560 029
Contact Number of our recruiters: Sumanth (9916170432),
COMPANY PROFILE
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune’s “Top 50″ companies globally o Has been awarded Fortune’s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of “Rocking” talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore.
Walk in Date : 8th February to 9th February
Address:
55, Divyasree Towers,
Bannerghatta Main Road,
Bangalore, Karnataka – 560 029.