Website: www.ericsson.com
Qualification: B.E/B.Tech
Experience: 0 - 3 Years
Location: Banglore
Job Role: Engineer/Sr.Engineer
Job description:
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
Authority:
- Clearing the first level Network Alarms
- Creation of Trouble Tickets
- Ticket updation and routing to the relevant department for further course of action
- Closure of ticket
Desired Profile:
- Good knowledge of service networks / GSM Network / WCDMA network / LTE/IMS Network service applications characteristics and capabilities.
- Service Performance indicators and their interpretation.
- Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks.
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
How To Apply:
Apply Here
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