Dataresolve Technologies Hiring Deployment and Support Engineer – B.Sc, BCA – Kolkata

This role requires handling of support and deployment activities of our core products via remote sessions and on-site client visits.

QUALIFICATION CRITERIA
Experience : Freshers(completed degree/diploma) and upto 1 years experience
Qualification : B.Sc(IT) and BCA
Location : Kolkata
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Role and Responsibilities :
1) On-site client visits for product installation and customer support issues
2) Handling support requirements from customers and managing issue resolution
3) Proper coordination with development team for support-related issues
4)Provide training to customers on our products and maintain support knowledge base
Skills required :
1) Good communication skills in English (written and verbal) and Hindi (verbal)
2) Knowledge of basic IT administration and computer networking concepts
3) Experience with software installation and management on Windows platform
4) Experience with desktop sharing tools and using IM clients
Address :
Dataresolve Technologies Pvt. Ltd.,
3rd Floor, Jain Link Building,
Plot-J2, Block EP & GP,
Sector -V, Salt Lake City,
Kolkata
West Bengal, INDIA.
PIN 700091.
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